BDC, Supercharged.
PUSH PROACTIVE COACHING TO BDC AGENTS
Serve reps a successful call plan before every call
Provide proactive and iterative feedback
Shorten ramp time to make BDC a plug-and-play revenue center
AUTOMATE CALL ROTATION
Upload “call lists” from Onstar or other GM recall / maintenance lists
Automate dissemination of leads to active reps
DRIVE PRODUCTIVITY
Centralize call information – service center, vehicle information, contact information, and service history
Log ELead activity directly from Spark and reduce CRM burden on reps
Why Dealers Choose Spark
50%
Faster onboarding of new reps
$143k
Average additional RO revenue per rep
15x
Average ROI for SparkServ customers