Simplify BDC appointment booking:

From disparate and cluttered…

… To one central source of truth.

AUTOMATE CALL ROTATION

  • Upload “call lists” from Onstar or other GM recall / maintenance lists

  • Automate outbound lead rotation to active reps

PUSH PROACTIVE COACHING TO AGENTS

  • Serve reps a successful call plan before every call

  • Provide proactive and iterative feedback

  • Shorten ramp time to turn BDC into a plug-and-play revenue center

DRIVE PRODUCTIVITY

  • Centralize call information – service center, vehicle information, contact information, and service history

  • Schedule appointments directly from Spark and

  • Reduce CRM burden on reps by automatically pulling up all customer history